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Customer Service And Hospitality Training
Welcome to Love Works For All
Welcome Message from The CEO of Love Works For All
Student Check-in Orientation
Introduction
Course Overview
Benefits and Importance of Customer Service and Hospitality Training
Section Summary
Customer Service Basics
Understanding Customer Service and Hospitality Industry
Customer Service/Hospitality: Interpersonal Communication Skills
Tips for Effective Interaction with Customers
Section Summary
Professional Attitudes and Practices
Communicating with Customers
New Trends in Customer Service and Hospitality
Handling Complaints and Difficult Situations
Section Summary
Workplace Care and Collaboration
Workplace Health and Safety Skills
The Advantages of Teamwork
Section Summary
Conclusion
Employment in The Industry of Customer Service and Hospitality
Final Week: Course Reflection
Section Summary
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Customer Service/Hospitality: Interpersonal Communication Skills
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