Customer service and hospitality are major components of a successful business, providing the opportunity to create relationships with customers that go beyond the initial sale and generate customer advocates. This course provided an overview of career paths in customer service and hospitality, emphasizing the value of providing quality service to cultivate "superfan" customers and increase referrals and sales. Assignments included a 150- to 200-word essay on what was learned from the course and how it will help the customer service and hospitality industries. Congratulations on completing this course and understanding the value that comes from providing quality customer service and hospitality!

Excellent Work!