Weeks 9 and 10 of the customer service and hospitality course focus on workplace safety and wellness, communication avenues, leisure for employees, safety regulations, and teamwork. By considering these core safety and wellness factors, businesses can benefit from improved customer service, greater employee retention and satisfaction, and higher productivity. Important takeaways from these lessons include:

• Encourage employees to ask questions and voice their concerns without fear of repercussion.
• Provide sufficient rest and leisure opportunities for employees with demanding workloads.
• Ensure the workplace is free from risks and hazards, with the management of injuries and regulations up to date.
• Always remain alert and be mindful of potential safety issues.
• Create and improve avenues of communication; ensure team members are aware of goals and objectives.
• Set quality goals with a focus on time-based goals, such as response times.
• Ensure job distribution is equitable; this will reduce stress and fatigue for team members.
• Foster relationships; this will result in improved customer service.

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