The hospitality sector must create experiences that meet and exceed customer expectations in order to differentiate, expand, and retain customers. This requires knowledge of service excellence and how it can be implemented in their own organization. Interpersonal communication skills are also essential for success in the workplace and in life to build strong relationships, resolve conflicts, inspire coworkers, and even promote physical and mental health. When a business and a customer interaction, the goal should be to strengthen their bond and build trust. This can help a business attract new clients or retain existing ones. This week, we will be focusing on developing our customer interaction, customer service, interpersonal communication, and telephone technique skills in order to:

• Make a strong first impression
• Participate in speed networking events
• Meet new employers
• Work better with coworkers
• Handle conflicts
• Inspire teams
• Increase productivity
• Resolve issues
• Network successfully
• Improve health and well-being

Keep up the great work!